Question 1

How do I reserve a car I have found?

Accepted Answer

Every listing has a Reserve button. It holds the car for 48 hours at no cost and no deposit, which is enough time to arrange a viewing or a video walkaround with the specialist who inspected it.

Question 2

Can I see the inspection report before I commit?

Accepted Answer

Yes. The full 200-point report is attached to every listing and we send the PDF on request. If a point failed and was rectified, the report says so — we do not publish a summary.

Question 3

Is the advertised price the price I pay?

Accepted Answer

It is. The figure shown is on-the-road and includes taxes, registration and the first service. There is no admin fee and no delivery surcharge inside Germany, Austria and Switzerland.

Question 4

Do you sell to buyers outside the EU?

Accepted Answer

We do, though export paperwork adds roughly two weeks and VAT handling depends on your destination. Talk to the Munich desk before you reserve so we can quote the full landed cost.

Question 5

What happens to a car that fails inspection?

Accepted Answer

It never reaches the floor. Roughly nine of every ten cars we look at are rejected and returned to the seller — that filter is the reason the collection stays small.

Question 6

What APR should I expect?

Accepted Answer

Rates start at 3.9% APR and depend on term, deposit and credit profile. The calculator uses the headline rate so you can see the shape of the payment before any application.

Question 7

How long can I spread the payments?

Accepted Answer

Terms run from 12 to 72 months. Longer terms lower the monthly figure but raise the total cost — the calculator shows both numbers side by side for exactly that reason.

Question 8

Do I need a deposit?

Accepted Answer

No, though a deposit reduces both the monthly payment and the total interest. Most customers put down between 10% and 20%; the slider lets you test any figure.

Question 9

Will a quote affect my credit score?

Accepted Answer

An indicative quote is a soft search and leaves no mark. Only a full application, which you start deliberately after seeing the terms, involves a hard search.

Question 10

Can I settle the agreement early?

Accepted Answer

Yes, at any point, and you only pay interest accrued to the settlement date. Ask for a settlement figure and it arrives the same working day.

Question 11

How accurate is the online valuation?

Accepted Answer

It is an estimate built from make, model, year, mileage and the condition you select. After a physical inspection we confirm a firm number, and that one is binding for 14 days.

Question 12

Do I have to buy from you to trade in?

Accepted Answer

No. We buy cars outright whether or not you take one of ours. If you do buy, the trade-in comes straight off the amount you finance.

Question 13

What if my car still has finance on it?

Accepted Answer

That is routine. We settle the outstanding balance directly with your lender and the difference is either paid to you or applied to the new purchase.

Question 14

Does damage disqualify my car?

Accepted Answer

Rarely. Condition adjusts the figure rather than ending the conversation — be candid in the form and the estimate will land much closer to the final offer.

Question 15

How long does delivery take?

Accepted Answer

Four working days on average once the paperwork clears. Cars held at the showroom you are buying from can often be handed over the next day.

Question 16

Where will you deliver?

Accepted Answer

Anywhere in Europe, from any of the seven showrooms, on our own transporters. The car is never subcontracted to a third-party trailer.

Question 17

What condition does the car arrive in?

Accepted Answer

Detailed, and fully fuelled or charged. A specialist hands it over, walks you through the systems and does not leave until you are comfortable with the car.

Question 18

Can I collect from the showroom instead?

Accepted Answer

Of course, and many prefer to. Pick a slot and we will have the car staged and ready rather than parked in the compound.

Question 19

What does the warranty cover?

Accepted Answer

Twelve months minimum on every car, covering mechanical and electrical components, with the option to extend. The exact schedule is attached to each listing.

Question 20

Where do I service the car?

Accepted Answer

At any of our seven locations or at a franchised dealer of your choice — using a manufacturer network does not affect the AVAVA warranty.

Question 21

Do you service electric vehicles in-house?

Accepted Answer

Yes. All seven locations are high-voltage certified, and battery health checks are part of every routine service at no extra cost.

Question 22

Is roadside assistance included?

Accepted Answer

Twelve months of Europe-wide assistance comes with every car, renewed automatically for as long as you service with us.

Question 23

Can I return the car if I change my mind?

Accepted Answer

You have 7 days or 300 km, whichever comes first. Return it in the condition it left in and we refund in full, including the delivery cost.

Question 24

What if something is wrong when it arrives?

Accepted Answer

Tell the specialist at handover or call the desk the same day. Anything that should have been caught by the inspection is ours to fix, at our cost, with a courtesy car while it is away.

Las preguntas que haríamos si estuviéramos comprando — respondidas con claridad.

Frequently asked questions

01 Qué es Coches Benissa?

02 Por qué debería comprar mi nuevo coche en Coches Benissa?

03 Puedo ver y probar un coche?

04 Cómo puedo comprar mi coche en Coches Benissa?

05 Cómo funciona la verificación de pedido?

06 Quiero comprar mi coche online, ¿puedo recogerlo en el Coches Benissa?

07 Cuándo recibiré el contrato de compra?

08 Tengo que pagar algún coste por la cancelación de mi pedido?

09 Cómo puedo realizar el pago de mi coche?

10 Por qué es importante que podamos confirmar el pago antes de la fecha de entrega?

11 Qué está incluido en el precio de compra?

12 Qué costes hay que añadir al precio de compra?

13 El precio es negociable?

14 Qué opciones de entrega ofrecéis??

15 Dónde realiza entregas Coches Benissa?

16 Hay un coste asociado con la entrega?

17 Es verdad que entregáis los coches en un camión Coches Benissa de cristal?

18 Cuánto tardáis en entregar mi coche nuevo?

19 Cómo sabré la fecha de entrega de mi coche?

20 Qué documentos necesito preparar para la entrega?

21 Se encarga Coches Benissa del cambio de titularidad del coche?

22 Cómo funciona el proceso de cambio de titularidad?

23 Qué documentos necesitáis para el cambio de titularidad del coche?

24 Cómo funciona el proceso de devolución?